Cause

The C7000 analyzer is running firmware that does not support newer adapter models.

Solution

Check the analyzer firmware version by pressing Fn → 7.

The firmware version is displayed in the lower-left corner of the screen.

If the firmware version is 3.2 or earlier, the analyzer requires a firmware upgrade (Part No. 92-770-0110) to support newer 16K adapters.

If the firmware version is later than 3.2 and the issue persists, contact Cadex Technical Support.

Cause

Batteryshop 5 requires minimum firmware versions to communicate with supported analyzers.

Solution

Cadex 7000 Analyzer: Firmware version 3.53 or later is required.

Cadex 7200/7400 Analyzers: Firmware version 5.00 or later is required.

Batteryshop 5 supports any combination of compatible C7x00 series analyzers running the required firmware versions.

For firmware details and update history, refer to the Cadex C7000 Firmware History and C7200/C7400 Firmware History.

Cause

The adapter's original C-Code settings have been modified and must be restored using the correct battery-specific configuration.

Solution

Download the Adapter Catalog from the Cadex website.

Locate the battery model to find its corresponding C-Code (for example, 10-06-025:1010-26-503-3646).

Download the C-Code Tables PDF from the Product Support page.

Use the C-Code Tables to translate the C-Code into the appropriate charge settings.

Reprogram the adapter using the recovered settings.

Cause

This issue is typically caused by an incorrect analyzer setting, a printer configuration problem, or a communication error between the analyzer and the printer.

Solution

Verify the serial port configuration:

On the analyzer, navigate to Main Menu → System Setup → Serial Port Device.

Confirm the setting is LabelMaker.

Verify the Auto-Print setting:

Navigate to Main Menu → Print Utilities → Auto-Print.

Ensure the setting is Label.

Reset the label printer:

Turn the printer off.

Press and hold the Feed button while turning the printer back on.

Release the Feed button after the printer prints its internal settings.

Turn the printer off, then back on again.

Reset the analyzer:

Press ALT + 0, then press ENTER to confirm the reset.

After the analyzer restarts, verify that Serial Port Device is still set to LabelMaker.

If the issue persists, refer to Configuring Dymo Printers for additional troubleshooting information.

Cause

The Ask for Battery ID setting is enabled in the analyzer configuration.

Solution

Navigate to Main Menu → System Setup (or Options Controls → Battery Startup, depending on the analyzer model).

Locate the Ask for Battery ID setting.

Change the setting to No.

The analyzer will no longer prompt for a Battery ID before testing.

Cause

Analyzer passwords are stored in non-volatile memory (ROM) and are retained even after the analyzer is powered off.

Solution

Contact Cadex Technical Support for assistance with password recovery or reset options.

Note: Powering off or restarting the analyzer will not clear or disable the stored password.

Cause

The measured battery capacity is below the target capacity programmed into the adapter.

Solution

Verify that the battery's rated capacity matches the capacity programmed into the adapter.

If necessary, adjust the adapter's target capacity setting. The target capacity can be configured between 50% and 150% of the battery's rated capacity.

Retest the battery after confirming or updating the adapter settings.

If the battery continues to fail after the settings have been verified, the battery may no longer meet the required capacity for the programmed threshold.

Cause

A blinking green light typically indicates a printer setup or media issue, such as missing labels, improperly loaded labels, an incorrectly positioned label roll, or the printer being in programming mode.

Solution

Check the following:

Ensure the printer has labels installed.

Verify that the labels are properly aligned. If necessary, remove and reinstall the label roll.

Confirm that the label roll is correctly positioned. The roll should be offset to the right-hand side of the printer, and the printer cover should be fully closed.

If the printer is in programming mode, turn the printer off and then back on to exit programming mode.

If the green light continues to blink after completing these steps, refer to the Dymo printer documentation or contact Cadex Technical Support for further assistance.

Cause

Temperature sensing is enabled in the adapter's C-Code, but the adapter does not support temperature sensing.

Solution

Verify whether the adapter supports temperature sensing:

Inspect the card-edge connector on the bottom of the adapter.

If the connector has three wires, the adapter supports temperature sensing.

If it has fewer than three wires, temperature sensing is not supported.

If the adapter does not support temperature sensing, disable the Temperature Sensing setting in the adapter's C-Code.

Start the service again.

If Fail 150 continues to appear after disabling temperature sensing, contact Cadex Technical Support for further assistance.

Cause

12x error codes are typically caused by one of the following:

The adapter's C-Code is configured with the wrong battery chemistry or voltage.

The battery's internal protection (safety) circuit has been activated, which is common with Li-ion batteries.

Solution

Verify that the adapter's C-Code is programmed with the correct battery chemistry and voltage.

If testing a Li-ion battery, the battery's internal protection circuit may have been triggered by overcharging or deep discharge.

To reactivate the battery, install it in its original device and allow it to discharge for a few minutes. Then test the battery again with the analyzer.

If using a Cadex 7200 or 7400 Analyzer, run the Boost program on the battery and repeat the test.

If the battery continues to display a 12x error code after completing these steps, contact Cadex Technical Support for further assistance.