Technical Support

Our product support section is your starting point for help with Cadex hardware and software products, featuring manuals, support downloads, technical specifications, application notes and reference guides. Or contact our technical support department in your region.

North America


Hours: 8 AM - 4:30 PM PST
Email: service@cadex.com

Tel: +1 604 231-7777
Toll Free: 1-800 565-5228
Fax: +1 604 231-7755

Europe


Hours: 8 AM - 6 PM
Email: service@cadex.com

Tel: +49 (0) 911 240 332-0
Fax: +49 (0) 911 240 332-29
Please choose which product you wish to see support files for.

C7x00 C-Series Battery Analyzers

28 Files Total
C7x00 C-Series Battery Analyzer support files and application notes.
Title File Type File Size Upload Date
User Manual (English) C7x00 C-Series User Manual in English pdf 1.53 MB Apr 17, 2013
User Manual (German) C7x00 C-Series User Manual in German pdf 4.46 MB Aug 21, 2012
Quick Reference Guide (English) C7x00 C-Series Quick Reference Guide in English pdf 191.54 KB Aug 21, 2012
FAQ C7x00 C-Series Frequently Asked Questions pdf 130.48 KB Aug 21, 2012
Voltage Calibration Guide C7000 C-Series Voltage Calibration Guide pdf 122.74 KB Aug 21, 2012
Specifications C7x00 C-Series Technical Specifications pdf 17.82 KB Aug 21, 2012
Firmware History C7x00 C-Series Firmware History pdf 22.18 KB Aug 21, 2012
Battery Adapter Design Form C7x00 C-Series Battery Adapter Design Form doc 142 KB Aug 21, 2012
Calibration Guide C7x00 C-Series Calibration Guide pdf 23.91 KB Aug 21, 2012
QuickSort™ FAQ QuickSort Frequently Asked Questions pdf 55.97 KB Aug 21, 2012
RigidArm™ User Guide (English) RigidArm Universal Adapter User Guide in English pdf 71.3 KB Aug 21, 2012
FlexArm™ User Guide (English) FlexArm Universal Adapter User Guide in English pdf 424.82 KB Aug 22, 2012
Application Note: Boost Boost Program pdf 66.69 KB Sep 26, 2013
Application Note: Servicing Single Cells Servicing Single Cells pdf 108.1 KB Sep 26, 2013
Application Note - Data Logging Data Logging pdf 25.94 KB Sep 26, 2013
Application - Extending Smart Cable Leads Extending Smart Cable Leads pdf 14.91 KB Sep 26, 2013
Application Note: C7x00-C 64-bit USB Drivers C7x00-C 64-bit USB Drivers pdf 651.3 KB Mar 5, 2013
Application Note: OhmTest Results OhmTest Program pdf 99.92 KB Aug 21, 2012
Application Note: OhmTest OhmTest Program pdf 11.58 KB Aug 21, 2012
QuickTest™ User Guide QuickTest User Guide pdf 42.36 KB Aug 21, 2012
Application Note: Charge Method Charge Method pdf 18.17 KB Aug 21, 2012
Application Note: C7200 Charge Settings C7200 Charge Settings pdf 20.75 KB Aug 21, 2012
Application Note: Capacity Offset Capacity Offset pdf 23.68 KB Aug 21, 2012
Application Note: Servicing Intrinsically Safe Batteries Servicing Intrinsically Safe Batteries pdf 16.11 KB Aug 21, 2012
Application Note: C-Code Tables C-Code Tables — Explanation of C-Code Architecture pdf 54.49 KB Aug 21, 2012
Application Note: C-Code List C-Code List - Directory of C-Codes xls 376.11 KB Aug 21, 2012
DYMO LabelWriter 450 Setup on Windows XP DYMO LabelWriter 450 Setup on Windows XP pdf 348.99 KB Aug 21, 2012
DYMO LabelWriter 450 Setup on Windows 7 (32-bit) DYMO LabelWriter 450 Setup on Windows 7 (32-bit) pdf 225.23 KB Aug 22, 2012

C7x00 Series Battery Analyzers

29 Files Total
C7x00 Series Battery Analyzers support files and application notes.
Title File Type File Size Upload Date
User Guide (English) C7000 and C7000ER User Guide in English pdf 1.19 MB Apr 5, 2013
User Guide (English) C7200, C7400, and C7400ER Series User Guide in English pdf 1.38 MB Aug 22, 2012
User Guide (French) C7400 Series User Guide in French pdf 1.46 MB Aug 22, 2012
User Guide (German) C7400 Series User Guide in German pdf 881.83 KB Aug 22, 2012
FAQ C7x00 C-Series Frequently Asked Questions pdf 130.48 KB Aug 22, 2012
QuickSort™ FAQ QuickSort Frequently Asked Questions pdf 55.97 KB Aug 22, 2012
Specifications C7x00 C-Series Technical Specifications pdf 17.82 KB Aug 22, 2012
Battery Adapter Design Form C7x00 C-Series Battery Adapter Design Form doc 142 KB Aug 22, 2012
Quick Reference Guide (English) C7000 Series Quick Reference Guide in English pdf 187.77 KB Aug 22, 2012
Quick Reference Guide (German) C7000 Series Quick Reference Guide in German pdf 171.01 KB Aug 22, 2012
Quick Reference Guide (French) C7000 Series Quick Reference Guide in French pdf 217.79 KB Aug 22, 2012
Quick Reference Guide (Spanish) C7000 Series Quick Reference Guide in Spanish pdf 195.79 KB Aug 22, 2012
Quick Reference Guide (Italian) C7400 Series Quick Reference Guide in Italian pdf 218.99 KB Aug 22, 2012
Quick Reference Guide (Chinese) C7400 Series Quick Reference Guide in Chinese pdf 281.52 KB Aug 22, 2012
Quick Reference Guide (Japanese) C7000 Series Quick Reference Guide in Japanese zip 1.73 MB Aug 22, 2012
QuickTest™ User Guide QuickTest User Guide pdf 42.36 KB Aug 22, 2012
Calibration Guide C7x00 C-Series Calibration Guide pdf 23.91 KB Aug 22, 2012
Firmware History C7x00 Series Firmware History pdf 29.2 KB Aug 22, 2012
Application Note: OhmTest™ OhmTest Program pdf 11.58 KB Aug 22, 2012
Application Note: Charge Method Charge Method pdf 18.17 KB Aug 22, 2012
Application Note: C7200 Charge Settings C7200 Charge Settings pdf 20.75 KB Aug 22, 2012
Application Note: Capacity Offset Capacity Offset pdf 23.68 KB Aug 22, 2012
Application Note: Servicing Intrinsically Safe Batteries Servicing Intrinsically Safe Batteries pdf 16.11 KB Aug 22, 2012
Application Note: C-Code Tables C-Code Tables — Explanation of C-Code Architecture pdf 54.49 KB Aug 22, 2012
Application Note: C-Code List C-Code List - Directory of C-Codes xls 376.11 KB Aug 22, 2012
Application Note: Boost Boost Program pdf 42.54 KB Aug 22, 2012
Application Note: OhmTest™ Results OhmTest Program pdf 99.92 KB Aug 22, 2012
DYMO LabelWriter 450 Setup on Windows XP DYMO LabelWriter 450 Setup on Windows XP pdf 348.99 KB Aug 22, 2012
DYMO LabelWriter 450 Setup on Windows 7 (32-bit) DYMO LabelWriter 450 Setup on Windows 7 (32-bit) pdf 225.23 KB Aug 22, 2012

BatteryShop™ Software

12 Files Total
BatteryShop™ software updates and support files.
Title File Type File Size Upload Date
User Guide (English) BatteryShop User Guide in English pdf 647.94 KB Aug 22, 2012
Quick Start Guide (English) Quick Start Guide (English) pdf 36.13 KB May 7, 2013
Fact Sheet BatteryShop Fact Sheet pdf 45.66 KB Aug 22, 2012
Specifications BatteryShop Technical Specifications pdf 207.32 KB Aug 22, 2012
Application Note: C7000 Series Data Logging C7000 Series Data Logging pdf 25.94 KB Aug 22, 2012
Application Note: Dymo Label Printer Configuration Dymo Label Printer Configuration pdf 3.42 MB Aug 22, 2012
Application Note: Importing / Exporting Battery Models Importing / Exporting Battery Models pdf 17.3 KB Aug 22, 2012
Bsmodels 4 zip 58.94 KB Jun 27, 2014
Bsmodels 5 2 zip 59.36 KB Jun 27, 2014
Bsmodels 6 2 zip 50.46 KB Jun 27, 2014
Bsmodels 7 2 zip 50.63 KB Jun 27, 2014
Bsmodels 71 2 zip 57.29 KB Jun 27, 2014

C5100 Series POS Battery Analyzer

7 Files Total
C5100 Series POS Battery Analyzer support files and application notes.
Title File Type File Size Upload Date
User Guide Version 5 (English) C5100 User Guide in English pdf 551.59 KB Sep 15, 2014
User Guide (German) C5100 User Guide in German pdf 699.73 KB Aug 22, 2012
Application Note: Setting up Bixolon Printer Setting up a Bixolon Printer with the C5100 pdf 324.52 KB Aug 22, 2012
User Guide (English) BatteryStore User Guide in English pdf 1.14 MB May 3, 2013
User Guide (German) BatteryStore User Guide in German pdf 684.69 KB May 3, 2013
BatteryStore 1.3.0 Installation file for BatteryStore Version 1.3.0 msi 7.84 MB Mar 27, 2014
C5100 V3.10 Firmware File Firmware file to be flashed into the C5100 (Version 3.10) sef 686.34 KB Mar 27, 2014

BatteryStore™ Software

2 Files Total
BatteryStore™ Software software updates and support files.
Title File Type File Size Upload Date
User Guide (English) BatteryStore User Guide in English pdf 1.14 MB Aug 22, 2012
User Guide (German) BatteryStore User Guide in German pdf 684.69 KB Aug 22, 2012

C8000 Advanced Battery Testing System

7 Files Total
C8000 Advanced Battery Testing System support files and application notes.
Title File Type File Size Upload Date
C8000 User Guide C8000 User Guide (including BatteryLab software) pdf 8.31 MB Aug 21, 2012
C8000 Quickstart Guide C8000 Quickstart Guide pdf 4.19 MB Aug 21, 2012
C8000 Specifications C8000 Technical Specifications pdf 61.37 KB Aug 21, 2012
LCU Users Guide Load Capture Unit Users Guide pdf 117.06 KB Aug 21, 2012
LCU Specifications Load Capture Unit Technical Specifications pdf 49.59 KB Aug 21, 2012
Application Note: Testing Protection Circuits for Lithium-Ion Battery Packs Testing Protection Circuits for Lithium-Ion Battery Packs pdf 133.49 KB Aug 21, 2012
Application Note: Connecting the C8000 to your Laptop Connecting the C8000 to your Laptop pdf 210.44 KB Aug 22, 2012

BatteryLab™ Software

2 Files Total
BatteryLab™ software updates and support files.
Title File Type File Size Upload Date
Cadex C8000 BatteryLab V1.0 Cadex C8000 BatteryLab V1.0 exe 11.28 MB Apr 29, 2013
Cadex C8000 BatteryLab V2.0 Cadex C8000 BatteryLab V2.0 exe 11.28 MB Apr 29, 2013

UCC Series Battery Chargers

3 Files Total
UCC Series Battery Chargers support files and updates.
Title File Type File Size Upload Date
Specifications UCC Battery Chargers Technical Specifications pdf 127.53 KB Aug 22, 2012
User Guide (Multiple Languages) UCC Battery Chargers User Guide in English, German, French, Spanish, Italian, Portuguese, Mandarin, and Dutch. pdf 773.94 KB Aug 22, 2012
Vehicle Mount Instructions UCC2 Vehicle Mount Instructions pdf 132.01 KB Aug 22, 2012

Duro Series Battery Chargers

1 File Total
Duro Series Battery Chargers support files and updates.
Title File Type File Size Upload Date
Users Guide (English) Duro Series Battery Chargers User Guide in English pdf 273.2 KB Aug 22, 2012

Spectro™ CA-12 Rapid Battery Testers

17 Files Total
Spectro™ CA-12 Rapid Battery Testers support files, matrices and updates.
Title File Type File Size Upload Date
FAQ Spectro CA-12 Frequently Asked Questions pdf 17.49 KB Aug 23, 2012
User Guide (English) Spectro CA-12 User Guide in English pdf 4.48 MB Aug 23, 2012
Matrix: Trojan T-105 Reserve Capacity Minutes @75A Trojan T-105 Reserve Capacity Minutes @75A Matrix smb 1.12 KB Jun 3, 2014
Matrix: Trojan T-105 Reserve Capacity Hours @20Hr Rate Trojan T-105 Reserve Capacity Hours @ 20Hr Rate Matrix smb 1.09 KB Jun 3, 2014
Matrix: Trojan T-125 Reserve Capacity Minutes @75A Trojan T-125 Reserve Capacity Minutes @75A Matrix smb 1016 B Jun 3, 2014
Matrix: Trojan T-125 Reserve Capacity Hours @20Hr Rate Trojan T-125 Reserve Capacity Hours @ 20Hr Rate Matrix smb 1016 B Jun 3, 2014
Matrix: Trojan T-145 Reserve Capacity Minutes @75A Trojan T-145 Reserve Capacity Minutes @75A Matrix smb 1015 B Jun 3, 2014
Matrix: Trojan T-145 Reserve Capacity Hours @20Hr Rate Trojan T-145 Reserve Capacity Hours @ 20Hr Rate Matrix smb 1.13 KB Jun 3, 2014
Matrix: Trojan T-875 Reserve Capacity Minutes @56A Trojan T-875 Reserve Capacity Minutes @56A Matrix smb 1 KB Jun 3, 2014
Matrix: Trojan T-1260 Reserve Capacity Minutes @56A Trojan T-1260 Reserve Capacity Minutes @56A Matrix smb 1.13 KB Jun 3, 2014
Matrix: Trojan T-1275 Reserve Capacity Minutes @56A Trojan T-1275 Reserve Capacity Minutes @56A Matrix smb 1.13 KB Jun 3, 2014
Matrix: Interstate U2200 Reserve Capacity Minutes @ 75A PROTOTYPE Interstate U2200 Reserve Capacity Minutes smb 1.17 KB Jun 3, 2014
Matrix: Interstate U2200 Reserve Capacity Hours @ 20Hr Rate PROTOTYPE Interstate U2200 Reserve Capacity Hours smb 1.16 KB Jun 3, 2014
Matrix: US Battery U2200 Reserve Capacity Minutes @ 75A PROTOTYPE US Battery U2200 Reserve Capacity Minutes smb 1.13 KB Jun 3, 2014
Matrix: US Battery U2200 Reserve Capacity Hours @ 20Hr Rate PROTOTYPE US Battery U2200 Reserve Capacity Hours smb 1.12 KB Jun 3, 2014
Matrix: US Battery US2200XC Reserve Capacity Minutes @ 75A PROTOTYPE US Battery US2200XC Reserve Capacity Minutes smb 1.13 KB Jun 3, 2014
Matrix: US Battery US2200XC Reserve Capacity Hours @ 20Hr Rate PROTOTYPE US Battery US2200XC Reserve Capacity Hours smb 1.13 KB Jun 3, 2014

Discontinued Products

7 Files Total
Discontinued product support files and updates.
Title File Type File Size Upload Date
SM1 Specifications SM1 Technical Specifications pdf 72.56 KB Aug 22, 2012
SM1 User Guide SM1 User Guide in English pdf 195.79 KB Aug 22, 2012
SM2+ Specifications SM2+ Technical Specifications pdf 99 KB Aug 22, 2012
SM2+ User Guide SM2+ User Guide in English pdf 290.14 KB Aug 22, 2012
Application Note: C-Code Conversion for Cadex C3000 and C4000 C-Code Conversion for Cadex C3000 and C4000 pdf 76.63 KB Aug 22, 2012
C4000 User Guide C4000 User Guide in English pdf 5.89 MB Aug 22, 2012
C4000 Quick Reference Guide C4000 Quick Reference Guide in English pdf 559.54 KB Aug 22, 2012